Terms and Conditions Mindescape

Naturabenteuer MV – Roland Hollstein

Jahnstr. 17 in 23970 Wismar

1. Conclusion of a contract

You can book your Mindescape game in person, by phone or in writing. With your registration on the basis of our brochure or homepage, you offer us the conclusion of the contract binding. The contract is concluded by acceptance in the form of our reservation confirmation, which we will send you immediately. If the content of the reservation confirmation differs from the content of the registration, because for example, if you were unable to fulfill your booking request, we have a new offer to which we are bound for 10 days. The contract is concluded on the basis of this new offer, if you declare us within this period the acceptance, which can also be done by payment. The registration is also made by the applicant for all participants listed in the application, for whose contract obligation the applicant is responsible as for his own obligations.

2. Participation

At the event (Mindescape), only persons of 18 years of age who are not in the least physically impaired or children of 10 years or older are allowed to join accompanied by an adult. If there are any health problems, the customer must inform the game master before the start of the game. The organizer then decides on the participation.

3. Duties of the customer

The player agrees to be on time at least 15 minutes before the booked time on site. If this is not the case, the playing time is shortened by the corresponding time.
The game master is free to prohibit heavily drunk persons to participate in the game, without any claim for damages of the customer.
The player is obliged to keep silence about the solution of the game and not to pass it on or publish it. Therefore, photo and video recordings within the Escaperooms are prohibited. If the player does not adhere to the photo or video ban, he can be immediately excluded from the game. The customer is liable for the loss of business resulting from the dissemination of the solutions or partial solutions.
It is absolutely necessary that the player carefully deals with the objects and devices in the escape room. Damages this wilful and grossly negligent, the organizer may demand compensation.

4. Payment

After receiving the booking confirmation and the invoice, please transfer the amount shown on it. The payment will be made at the latest, however, before the start of the game on site.

5. Services

The scope of the contractual services can be found in our service descriptions. Additional agreements require an explicit confirmation. We reserve the right, prior to contract conclusion, to declare a change to the services for objectively justified, substantial and unpredictable reasons, which of course the participant will be informed of prior to booking. Changes that become necessary after the conclusion of the contract and that were not brought about by the organizer in good faith are only permitted if the changes are not significant and do not affect the overall layout of the booking. Any warranty claims remain unaffected, as far as the changed services are flawed. We commit ourselves to inform you about changes without delay. If necessary, we will offer you a free rebooking or a free cancellation. We reserve the right, if between the price confirmation and the contracted start of the adventure more than 4 months, to change the confirmed prices later, as far as this is necessary for important, not foreseeable reasons at the conclusion of the contract, we need you about 3 weeks before the start of the game in to inform; thereafter a price increase is no longer permitted. In the case of price increases of more than 5% or in the event of a significant change in performance, the customer is entitled to withdraw from the contract without any fees. He must assert these rights immediately after declaration of a change in performance.

6. Withdrawal and rebooking by the customer

You can withdraw from the booked game at any time before the start of the game, but you may incur costs depending on the time of your resignation. Decisive is the receipt of the written declaration of withdrawal from the organizer. Up to 3 days before the booked game, the resignation is free. Thereafter, the entire price is due. If you make changes after the booking, we can demand compensation for additional costs incurred. Rebookings of the customer, which take place after the deadline, can only be made after withdrawal from the contract in accordance with section 4 and simultaneous new registration. This does not apply to rebooking requests, which cause only minor costs.

7. Right of withdrawal

According to § 312 g para. 2, sentence 1 no. 9 BGB, there is no right of withdrawal in the booking, including in distance selling law, since Mindescape represents a service in connection with a leisure activity for which the contract provides for a specific appointment or period.

8. Replacement persons

Until the start of the game, the customer may request that instead of him a third party enters into the rights and obligations under the participant agreement. The organizer may object to this if the third party does not meet special requirements or if its participation is precluded by statutory provisions. If a third party enters into the contract, he and the customer are liable to the organizer as jointly and severally liable for additional costs incurred.

9. Resignation and termination by the organizer

We terminate without notice, if the participant disturbs the execution of the event, regardless of our warning, or if he behaves contrary to the contract, so that the immediate cancellation of the contract is justified. If we cancel, we retain the right to the event price. If the event becomes considerably more difficult due to force majeure, both you and we can terminate the contract. If the contract is terminated, we can demand appropriate compensation for the work already performed or yet to be performed.

10. Liability of the organizer

We are liable as part of the due diligence of a proper businessman for conscientious rendering of the agreed services. We are liable for a fault of the persons entrusted with the provision of services. Participation in our offer is at your own risk. In this respect, we are only liable for intent and gross negligence.

11. Warranty

If the event is not performed according to the contract, you can ask for a remedy. We can refuse the remedy if it requires a disproportionate effort. You may request a price reduction for the duration of the non-contractual performance of the service. If we do not remedy the situation within a reasonable time, you can terminate the contract in writing. You can claim for damages for non-performance, unless the defect is due to a circumstance for which the organizer is not responsible.

12. Limitation of liability

Claims for damages against us are limited or excluded insofar as under international conventions or statutory provisions applicable to the services to be provided by a service provider, a claim for damages against the service provider can only be asserted under certain conditions or restrictions or excluded under certain conditions. You are obliged to cooperate in case of disturbances, to avoid possible damages. If they culpably fail to report a defect, a claim for reduction does not occur.

13. Information obligation

The customer agrees to give these Terms and Conditions to all participants and to allow participation only upon acceptance of the Terms and Conditions.

14. Exclusion of claims and statute of limitations

All claims against non-contractual provision must be asserted against us within one month after termination of the contractual services. After the deadline, you can assert claims if you have been prevented from meeting the deadline through no fault of your own. All your claims under the contract expire after 6 months. The limitation begins with the day on which the performance should take place.

15 Invalidity of individual provisions

The invalidity of individual provisions does not result in the ineffectiveness of the entire contract.

16. Jurisdiction

The customer may sue the organizer at his seat. For complaints of the organizer against the customer whose domicile is relevant.